You already have this.
It's just sitting unused.
Agentforce is a real, paid license on top of Salesforce — and a lot of renewals roll it into the deal without much explanation. It ends up paid for and unused. We'll show you what one working agent looks like in 30 days.
An agent that can see your data and take action. Not a chatbot.
Agentforce is an AI agent that lives inside Salesforce. It can look something up, update a record, or kick off a process — the same things a person on your team would do, just faster and without being asked twice.
That's the whole idea. Not "AI that reads your CRM." Not a website widget. An agent with the same access and the same guardrails as everyone else on your team, doing one or two specific jobs well.
Salesforce calls the bigger version of this the "Agentic Enterprise" — agents running across every department, fed by one unified data layer. That's a real thing some companies are building toward. Most mid-market companies aren't close to it, and don't need to be yet. One working agent, doing one job well, is the actual first step — not a full re-architecture.
The pattern behind the Derlea build above. Wording below is illustrative, not a real customer's email — the point is the shape of the exchange, not the exact words.
Hi, I picked up your granola at a farmers market and I'm allergic to tree nuts — the label mentions "may contain" but I can't tell which line. Can you confirm this batch is nut-free?
Thanks for reaching out — allergen safety isn't something I'll guess on. Could you send the lot code printed on the bottom of the bag? I'll check it against the exact batch record and confirm one way or the other. If I can't find a clean match, I'll route this straight to our team rather than give you a partial answer.
One of these is running in production today. The other two are the same configuration discipline, scoped to where we'd start next.
One agent for allergens, recipes, and "where's my return"
Derlea's Amazon launch brought a spike in questions — allergen checks, recipe requests from people who found them through the packaging, product issues, return procedures. The agent handles all of it over email now; live chat is next.
Warranty answers that can't leak the wrong coverage
The agent only answers from active, valid warranty records — it's structurally unable to surface expired or unrelated coverage, not just told not to.
Nothing happens until identity is verified — as a hard gate
The agent can't book or discuss anything until a verification check passes. Not an instruction it follows — a switch it literally can't get past.
"It'll make something up"
"It might share something it shouldn't"
"We don't actually know what it's doing"
Before Agentforce, every email — customer service, new leads, all of it — went through our team. Now the agent handles most of that, and routes anything about allergens or product straight to FSQA or the test kitchen instead of piling onto sales. It's like every department got its own EA.
We have the certification and the real builds to back it up.
Agentforce work never gets handed to whoever's available. The person who holds the certification and studied the failure modes is the one configuring the agent — every time, including the build running at Derlea right now.
If Agentforce is overkill for where you're at, PURIVO will say so directly instead of scoping a bigger engagement.
